Q: What model of Bolt scooter will I be receiving?
A: Customers in the New York metro area will receive a refurbished Bolt Chariot. Customers in the South Florida area will be receiving a refurbished Bolt One scooter.
Do you offer lease to own option?
A: Yes, we currently only offer lease to own option.
Q: When do I receive my Bolt scooter?
A: After you complete your reservation and deposit payment, you will be contacted by a Bolt leasing team member to schedule your pick-up. Bolt schedules on a first come, first serve basis.
Q: How do I receive my BOLT scooter?
A: Bolt delivers scooters by setting up pick-up stations throughout the city.
Q: Are there reservation cancellation charges or fees?
A: There are no fees for cancelling prior to your delivery, your $25 deposit is fully refundable. The pre-order payment of $89+tax is non-refundable.
Q: Can I still lease a scooter without purchasing it?
A: No – we no longer offer a leasing option.
Q: If the scooter gets stolen, what is the fine?
A: If a scooter is lost or stolen you will be responsible to pay for the remainder of your balance.
Q: What do I do if the scooter needs maintenance?
A: It is your obligation to maintain your scooter. If you need parts for the scooter, and they are available, Bolt will sell those parts to you. Taxes and shipping fees may apply.
Q: Can I have the scooter picked up from my home when returning my scooter?
A: We charge a non-refundable pick up fee based on the location. Additional fees for scooters outside of NYC may apply.
Q: Are electric scooters legal in New York?
A: Scooters were just legalized for private use through Governor Cuomo’s 2020 executive budget.
Q: Where can I find all of your terms for purchasing the scooter?
A: You can find our Leasing Agreement by clicking here
Q: What do I need with me for my delivery?
A: You will need a working smartphone and legal identification.
Q: Can I share my leased Bolt scooter?
A: Yes, you are permitted to have up to two users per Bolt scooter.
Q: What if I am a leasing customer, and do not want to purchase the scooter?
A: You are permitted to continue paying for your lease.