FAQ

Q: How does BOLT work?

A: Bolt uses the Bolt app to allow riders to locate and use scooters. The rider pays for the ride through his/her account on the app.

Q: How much is it to ride?

A: Prices vary by market, please to refer to the app for more information. Discounted rates are available for individuals who qualify.

Q: Is there a deposit?

A: In some markets, Bolt will ask your bank or financial institution to authorize a temporary charge to validate your credit or debit card. This charge is typically refunded between 5 to 7 business days.

Q: When do I get my deposit refunded?

A: This deposit is refunded in 5-7 business days.

Q: How do I find scooters?

A: Open your app in any of the cities we operate, and you will see the scooters that are closest to you.

Q: How fast do Bolt Scooters go?

A: The top speed of our scooters is based on the city you are in. Each city has a different top speed regulation.

Q: How do I contact customer service?

A: Call 1.800.BOLT.143 or send an email to support@micromobility.com. Live chat support is also available through the Bolt app.

Q: What is the Bolt Referral Service?

A: Our referral service is called Bolt Bucks. Click on the menu in your Bolt app and select Bolt Bucks.

Q: How do I become a Booster?

A: If you are interested in working with us click HERE.

Q: Do you provide publicly accessible API?

A: Yes, we provide all of our partner cities with MDS and GBFS feeds. You can find the GBFS Feed for Washington, DC here

Didn’t find what you’re looking for?

Our live chat is available 24/7 for our riders. For other inquiries please visit our contact page.